Government recipe
Citizen Request
Request submitted. SLA started.
What it does
Signs the request type, submission channel, subject line, and the exact time the SLA clock started. When a citizen disputes the response or a regulator asks for the intake log, the signed record is the answer.
Who this is for
Municipal service departments and government agencies handling citizen requests under FOIA or national administrative law.
Lives in
This recipe belongs to the Government domain — Every request, every decision — signed and transparent.